Q: I’m a marketing manager who oversees a studio team responsible for creating all the marketing output for our brand. Previously, our sales team filled out an electronic brief form to start a project, but it’s been superseded by an email brief (information just pasted into an email). The sales team says that it’s quicker and easier this way, but this isn’t the case for marketing. The reality is, in most cases, we don’t receive a proper brief and it usually takes another week of emailing to get one. Sometimes it just gets too confusing and I have to call a meeting to discuss it. Meanwhile, the project deadline doesn’t shift which means all of this to-ing and fro-ing eats into our production time. How can I get our briefing process back on track while keeping the sales team on board?
Briefly Yours PM